{"id":1075,"date":"2025-11-13T16:16:14","date_gmt":"2025-11-13T16:16:14","guid":{"rendered":"https:\/\/jlinc1.wpenginepowered.com\/faq\/"},"modified":"2026-02-17T16:48:23","modified_gmt":"2026-02-17T16:48:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/jlinc.biz\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Orders & Delivery <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n
\n\n
\n
\n <\/i><\/i><\/span>\n Q: How can I place an order with you?<\/span> <\/div>\n\n
\n

You can call us directly or contact us by email or text message. One of our agents will handle your request promptly and confirm your order. By email: <\/span><\/span> info@jlinc.biz or by phone<\/span><\/span><\/span>: 1 800 363-4873<\/p>\n<\/div>\n <\/div>\n <\/div>\n

\n
\n <\/i><\/i><\/span>\n Q: Where do you deliver? <\/span> <\/div>\n\n
\n

We deliver anywhere in Canada.<\/span><\/span> <\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n

\n
\n <\/i><\/i><\/span>\n Q: What are the delivery times? <\/span> <\/div>\n\n
\n

Generally, 2 business days throughout Ontario and Quebec, and 3 to 5 business days in the rest of Canada.<\/span><\/span> <\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n

\n
\n <\/i><\/i><\/span>\n Q: Are there delivery fees? <\/span> <\/div>\n\n
\n

There is no minimum order amount required. Order 2 cases or more and receive free delivery. For certain remote areas, an additional fee may apply.<\/span> <\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n

\n
\n <\/i><\/i><\/span>\n Q: What is your return policy? <\/span> <\/div>\n\n
\n

You have 15 days after receipt to return your items.<\/span> <\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n

\n
\n <\/i><\/i><\/span>\n Q: Can I order in small quantities? <\/span> <\/div>\n\n
\n

Yes. We accommodate all order volumes, whether it is a single case or a regular supply for a large company.<\/span><\/span> <\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

General help<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n
\n\n
\n
\n <\/i><\/i><\/span>\n Q: I\u2019m not sure which roll I need. <\/span> <\/div>\n\n
\n

Of course. Our expert agents will guide you to find the roll perfectly suited to your equipment and your needs. <\/span><\/span> <\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n

\n
\n <\/i><\/i><\/span>\n Q: I can\u2019t find my answer here. How can I contact you? <\/span> <\/div>\n\n
\n

You can reach our team by phone, email, or through our contact form. We respond quickly to all inquiries.<\/p>\n<\/div>\n <\/div>\n <\/div>\n \n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

Products & Quality <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n
\n\n
\n
\n <\/i><\/i><\/span>\n Q: Do you offer customized rolls (logo, color, etc.)? <\/span> <\/div>\n\n
\n

Absolutely. We offer customization with your logo, promotional messages, QR codes, or security options to strengthen your brand. <\/span><\/span> <\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n

\n
\n <\/i><\/i><\/span>\n Q: How can I tell if my roll is thermal or not? <\/span> <\/div>\n\n
\n

Thermal paper reacts to heat. To test it, lightly scratch the paper with a hard object, for example your fingernail. If a dark mark appears, it is a thermal roll. If not, it is bond paper. <\/span><\/span> <\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n

\n
\n <\/i><\/i><\/span>\n Q: What types of rolls do you offer (thickness, number of copies, carbonless, etc.)? <\/span> <\/div>\n\n
\n

We offer single-ply rolls (1 copy), multi-copy rolls (carbonless), as well as thicker options to help your brand stand out and ensure better image retention, also ideal for delivery. We help you choose based on your printer and your needs. <\/span><\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n

\n
\n <\/i><\/i><\/span>\n Q: What roll size or diameter should I choose? <\/span> <\/div>\n\n
\n

Measure the paper width your printer accepts, often 57 mm, 80 mm, etc., the core diameter, and the roll length. If you are unsure, contact us with your printer model. <\/span><\/span> <\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n

\n
\n <\/i><\/i><\/span>\n Q: I can\u2019t find the roll format I need. What should I do? <\/span> <\/div>\n\n
\n

No problem. We also offer special sizes and custom solutions. Simply provide your device specifications and we will guide you toward the most suitable roll. <\/span><\/span> <\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n

\n
\n <\/i><\/i><\/span>\n Q: Do you supply ink ribbons for bond paper? <\/span> <\/div>\n\n
\n

Yes. We offer ink ribbons compatible with most bond paper printers. Our agents can help you choose the right model for your printer and your needs. <\/span><\/span> <\/span><\/span> <\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n

\n
\n <\/i><\/i><\/span>\n Q: How do I know which ink ribbon fits my printer? <\/span> <\/div>\n\n
\n

Check the model and brand of your printer. If you are unsure, contact us with this information and we will recommend the exact compatible and high-performance ribbon for your printing needs.<\/span><\/span> <\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Your paper partner across Canada<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Whether you’re looking for a standard roll, an eco-friendly solution or a custom printing project, JL Inc. accompanies you from manufacturing to delivery. It’s this personalized approach and consistent reliability that explains why, since 1982, so many Canadian companies continue to trust us with their paper roll needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tLearn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Orders & Delivery Q: How can I place an order with you? You can call us directly or contact us by email or text message. One of our agents will handle your request promptly and confirm your order. By email: info@jlinc.biz or by phone: 1 800 363-4873 Q: Where do you deliver? We deliver anywhere […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1075","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ - JL Inc<\/title>\n<meta name=\"description\" content=\"Find answers about thermal, printed and bond rolls, plus security options. Clear, helpful information to guide your purchase.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jlinc.biz\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - JL Inc\" \/>\n<meta property=\"og:description\" content=\"Find answers about thermal, printed and bond rolls, plus security options. Clear, helpful information to guide your purchase.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jlinc.biz\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"JL Inc\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-17T16:48:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jlinc.biz\/wp-content\/uploads\/2026\/02\/jlinc-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jlinc.biz\/en\/faq\/\",\"url\":\"https:\/\/jlinc.biz\/en\/faq\/\",\"name\":\"FAQ - JL Inc\",\"isPartOf\":{\"@id\":\"https:\/\/jlinc.biz\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/jlinc.biz\/en\/faq\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/jlinc.biz\/en\/faq\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/jlinc.biz\/wp-content\/uploads\/2025\/11\/lines-jlinc.svg\",\"datePublished\":\"2025-11-13T16:16:14+00:00\",\"dateModified\":\"2026-02-17T16:48:23+00:00\",\"description\":\"Find answers about thermal, printed and bond rolls, plus security options. Clear, helpful information to guide your purchase.\",\"breadcrumb\":{\"@id\":\"https:\/\/jlinc.biz\/en\/faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/jlinc.biz\/en\/faq\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/jlinc.biz\/en\/faq\/#primaryimage\",\"url\":\"https:\/\/jlinc.biz\/wp-content\/uploads\/2025\/11\/lines-jlinc.svg\",\"contentUrl\":\"https:\/\/jlinc.biz\/wp-content\/uploads\/2025\/11\/lines-jlinc.svg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/jlinc.biz\/en\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/jlinc.biz\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/jlinc.biz\/en\/#website\",\"url\":\"https:\/\/jlinc.biz\/en\/\",\"name\":\"JL Inc\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/jlinc.biz\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/jlinc.biz\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/jlinc.biz\/en\/#organization\",\"name\":\"JL Inc\",\"url\":\"https:\/\/jlinc.biz\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/jlinc.biz\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/jlinc.biz\/wp-content\/uploads\/2025\/10\/JL-favicon.svg\",\"contentUrl\":\"https:\/\/jlinc.biz\/wp-content\/uploads\/2025\/10\/JL-favicon.svg\",\"width\":240,\"height\":240,\"caption\":\"JL Inc\"},\"image\":{\"@id\":\"https:\/\/jlinc.biz\/en\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - JL Inc","description":"Find answers about thermal, printed and bond rolls, plus security options. Clear, helpful information to guide your purchase.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/jlinc.biz\/en\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ - JL Inc","og_description":"Find answers about thermal, printed and bond rolls, plus security options. Clear, helpful information to guide your purchase.","og_url":"https:\/\/jlinc.biz\/en\/faq\/","og_site_name":"JL Inc","article_modified_time":"2026-02-17T16:48:23+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/jlinc.biz\/wp-content\/uploads\/2026\/02\/jlinc-image.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/jlinc.biz\/en\/faq\/","url":"https:\/\/jlinc.biz\/en\/faq\/","name":"FAQ - JL Inc","isPartOf":{"@id":"https:\/\/jlinc.biz\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/jlinc.biz\/en\/faq\/#primaryimage"},"image":{"@id":"https:\/\/jlinc.biz\/en\/faq\/#primaryimage"},"thumbnailUrl":"https:\/\/jlinc.biz\/wp-content\/uploads\/2025\/11\/lines-jlinc.svg","datePublished":"2025-11-13T16:16:14+00:00","dateModified":"2026-02-17T16:48:23+00:00","description":"Find answers about thermal, printed and bond rolls, plus security options. Clear, helpful information to guide your purchase.","breadcrumb":{"@id":"https:\/\/jlinc.biz\/en\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/jlinc.biz\/en\/faq\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/jlinc.biz\/en\/faq\/#primaryimage","url":"https:\/\/jlinc.biz\/wp-content\/uploads\/2025\/11\/lines-jlinc.svg","contentUrl":"https:\/\/jlinc.biz\/wp-content\/uploads\/2025\/11\/lines-jlinc.svg"},{"@type":"BreadcrumbList","@id":"https:\/\/jlinc.biz\/en\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/jlinc.biz\/en\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/jlinc.biz\/en\/#website","url":"https:\/\/jlinc.biz\/en\/","name":"JL Inc","description":"","publisher":{"@id":"https:\/\/jlinc.biz\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/jlinc.biz\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/jlinc.biz\/en\/#organization","name":"JL Inc","url":"https:\/\/jlinc.biz\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/jlinc.biz\/en\/#\/schema\/logo\/image\/","url":"https:\/\/jlinc.biz\/wp-content\/uploads\/2025\/10\/JL-favicon.svg","contentUrl":"https:\/\/jlinc.biz\/wp-content\/uploads\/2025\/10\/JL-favicon.svg","width":240,"height":240,"caption":"JL Inc"},"image":{"@id":"https:\/\/jlinc.biz\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/jlinc.biz\/en\/wp-json\/wp\/v2\/pages\/1075","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jlinc.biz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jlinc.biz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jlinc.biz\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jlinc.biz\/en\/wp-json\/wp\/v2\/comments?post=1075"}],"version-history":[{"count":0,"href":"https:\/\/jlinc.biz\/en\/wp-json\/wp\/v2\/pages\/1075\/revisions"}],"wp:attachment":[{"href":"https:\/\/jlinc.biz\/en\/wp-json\/wp\/v2\/media?parent=1075"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}